SHIPPING & DELIVERY POLICY

Last updated: 2026.10.20

This Shipping & Delivery Policy explains how orders placed through our online store are processed and delivered.

We aim to provide clear information about shipping options, delivery costs and estimated delivery times before you complete your purchase.

1. Shipping Destinations

We aim to offer worldwide shipping, subject to product availability, destination restrictions, carrier availability and applicable laws.

Available shipping destinations and methods will be displayed during checkout where supported.

Some destinations may be unavailable due to shipping restrictions, customs requirements or other operational limitations.

2. Order Processing

Orders are processed after payment has been successfully received or confirmed.

Order Processing & Production Time: After your payment is successfully confirmed, your jewellery will be made to order. Please allow up to 7 business days for production. Once your order is ready, it will be shipped, and the shipping time will begin.

Order processing time is separate from transit time, which begins after the order has been dispatched.

During holidays, promotional periods or other unusually busy periods, processing may take longer. If a significant delay occurs, we will provide an update where appropriate.

3. Shipping Methods and Delivery Times

Available shipping methods, estimated delivery times and applicable shipping charges will be displayed during checkout, where available.

Delivery times are estimates and may vary depending on the destination, carrier, customs processing and other circumstances outside our reasonable control.

Where a delivery date is agreed, we will comply with that agreement. If no other delivery period has been agreed, applicable Lithuanian and EU consumer rules generally require delivery without undue delay and within 30 days of concluding the contract.

If we become unable to fulfil an order, we will contact you and handle the matter in accordance with applicable law.

4. Shipping Costs

Shipping costs depend on the destination, selected shipping method, order details and any applicable delivery options.

The shipping cost applicable to your order will be displayed at checkout before you confirm your purchase, where it can be calculated in advance.

Any additional delivery charges that cannot reasonably be calculated in advance will be disclosed as required by applicable law.

5. International Orders, Customs and Import Charges

Grafkap ships to selected international destinations. Shipping fees vary depending on the destination and are displayed at checkout.

Shipping fees cover delivery costs only and do not necessarily include customs duties, import taxes, VAT or other charges that may apply when an order enters the destination country.

For orders shipped outside the European Union, customers may be required to pay additional customs duties, taxes or handling fees imposed by their country. These charges, where applicable, are the customer's responsibility, subject to applicable law.

Customs procedures and import requirements vary by destination. Customers are responsible for complying with their country's applicable import requirements.

6. Tracking Information

If tracking is available for your selected shipping method, we will provide tracking information when your order is dispatched or when the carrier makes it available.

Tracking updates are provided by the relevant shipping carrier and may not be available for every delivery method or destination.

7. Incorrect Shipping Details

Please check that your delivery address and contact information are correct before completing your purchase.

If you notice an error after placing an order, contact us as soon as possible at sydney@grafkap.com.

We cannot guarantee that an order can be changed after it has been processed or dispatched. Any responsibility for additional delivery costs or failed delivery will be determined in accordance with applicable law and the circumstances of the order.

8. Delayed, Missing or Damaged Deliveries

If your order has not arrived within the estimated delivery period, please contact us at sydney.grafkap@gmail.com and include your order number.

If your order arrives damaged, or the package contains an incorrect or missing item, contact us promptly with a description of the issue. Photographs may help us investigate.

We will review the issue and work with the relevant delivery provider where appropriate. Nothing in this policy limits your statutory rights regarding delivery, damaged goods or products that do not conform to the contract.

9. Delivery Responsibility

We will fulfil our delivery obligations in accordance with applicable law and the delivery arrangements agreed at checkout.

Where applicable law provides that the risk of loss or damage remains with the seller until the consumer, or a designated person other than the carrier, takes physical possession of the goods, we will respect that requirement.

10. Policy Updates

We may update this policy to reflect changes in our shipping arrangements or legal requirements. The latest version will be published on this website.

Any changes will apply subject to applicable law and will not unlawfully affect orders already placed.